Frequently Asked
Questions
At Better with Betty Homecare, we understand you may have questions about our services and how
we operate. Below are some frequently asked questions to help you get the information you need.
Can I choose the caregiver for my loved one?
We take family preferences into account during our caregiver matching process. While we cannot guarantee the availability of specific caregivers, we strive to accommodate your preferences to ensure a good match and the best care experience possible.
How are Better with Betty caregivers vetted?
All our caregivers undergo a thorough screening process, including background checks, reference checks, and interviews. We also provide ongoing training to ensure they meet our high standards of care.
What happens if my regular caregiver is unavailable?
If your regular caregiver is unavailable, we will provide a suitable replacement to ensure there is no disruption in care. We aim to match you with a caregiver who is familiar with your needs and preferences.
How does Better with Betty handle emergencies?
We have protocols in place to handle emergencies. Our caregivers are trained to respond effectively and will contact emergency services if needed. We also have a 24/7 support line for urgent issues.
How can I provide feedback about my care experience?
We value your feedback and encourage you to share your experiences with us. You can provide feedback through our contact form, by email, or by calling our office directly. We are committed to continually improving our services based on your input.
What services do you provide?
We offer a wide range of services, including personal care, companionship, respite care, specialized care, transportation, and household assistance. Each service is tailored to meet the unique needs of our clients.
Are your services covered by insurance?
Coverage depends on your insurance provider and plan. We recommend contacting your insurance company to determine if home care services are covered. We can also assist you in understanding your coverage options.
What are your hours of operation?
Our caregivers are available 24/7 to meet your needs. Our office hours are Monday to Friday, 9 AM to 5 PM.
How do you ensure the quality of care?
We conduct regular assessments and evaluations to ensure our caregivers provide the highest quality of care. We also encourage ongoing communication with clients and their families to address any concerns or feedback promptly.
Have more questions?
Contact us today, and we’ll be happy to provide the information you need.